Gain a peace of mind
with our latest protection plan
What people say
Hundreds of satisfied customers
Visited the outlet at Plaza Singapura to fix my surface pro, the staff was very friendly, helpful and knowledgeable. He helped me checked the validity of the warranty and guided me to the process. I had a one to one exchange of the surface pro.
Thank you Kiat and Wong, technical support staff, for helping solve the issue with our Alienware desktop. Very patient and knowledgeable. Appreciate the extra mile service of assisting us and trying to meet our request for quick resolve to the desktop before my son’s enlistment this saturday. It is nice to be served by wonderful staff like Kiat and Wong. Star Shield should be proud to have such dedicated staff. They are true GEMs!
The Star Shield service staff was very helpful in solving my issue! 😀
My Surface Pro had a malfunction and I had to make multiple trips to the service centre. I am glad that I was served by Kiat Wei. Kiat Wei was very patient with all his customers. He kept his cool while dealing with multiple customers and tried his best to solve the customer’s issue.
I walked in to Star Shield’s service centre on 24th Feb morning, and was assisted by James on my PC issue. James helped to facilitate the repair of my PC, answered all my queries and informed me politely to wait for the outcome after consultation with the technician in a few days. On 28th Feb, Technician Wong recommended to add a new SSD without affecting my existing data, which helped solve all my existing PC issue. Thanks to all who made this possible so efficiently.
I was very pleased with the service CSO SKY, from Tampines one Challenger, has provided. He has assisted me with a selection of headphones & also adviced me on choosing the laptop that suited my needs. A very helpful & friendly guy but most importantly, he was very genuine. High recommended service. Thank you so much SKY!
The technician who assisted me was very well mannered, patient, pleasant and knowledgeable! He went an extra mile to satisfy his customers and was willing to go past the closing time to ensure I was completely sorted. He even said I could return to ask questions or seek help if I encountered any Challenges. Hence, I rate Star Shield very highly!
Bugis flagship has an outstanding computer repair service. I am very satisfied with the service provided and will definitely recommend people to come here for a repair service. Thank you for the service, I am truly satisfied.
I came to Star Shield for my laptop repair. The technician ZUL from AMK HUB really went out of his way to help me solve all my outstanding issues with the laptop. This kind of customer services staff is rare and highly commendable. I want to express my appreciation here.
Here’s why you should get your favorite devices covered
Our skilled technicians take pride on providing quality and reliable service for all your warranty needs. We ensure our customers peace of mind by making their devices as good as new by using high quality products. What’s more? At Star Shield, we understand the value of your money. Therefore, we provide our customers with a 100% coverage value with a 1-to-1 product exchange. Now enjoy our services at anytime, any place at your convenience with our large store network, now available with a wider product range!
Star Shield extended warranty elite plan
Star Shield’s Elite Extended Warranty Plan for Challenger’s Value Club Members is conveniently available for purchase at any Challenger outlet. Be protected with 2 years of our comprehensive coverage beyond the standard manufacturer’s warranty! It also comes with Accidental Damage Protection against any accidental handing of your electronics. Elite Extended Warranty Plan is only available for purchase in-stores on the day the device is being purchased. With an unlimited number of times claimable till coverage value, you can protect your latest and favorite devices from the uncertainties in the external environment and pass the responsibility onto us.
WHY BUY STAR SHIELD ELITE PLAN
WHAT DEVICES DO WE COVER UNDER ELITE?
OUR COVERAGE BENEFITS
At Star Shield, we value your products and prioritize your satisfaction in terms of product utility above anything else. Be stress free with our warranty deals that ensure that your devices go back to how they were when you first bought them even after being damaged. Follow these simple steps to know more about the various benefits exclusively available for you. Simply scroll down to the table below that gives information on the various benefits. Click on the coverage benefit that you want to know more about and make an informed decision to protect your favorite devices. Our warranty plan ensures that you get the maximum returns on every investment with all the benefits that we provide.
We replace any faulty parts in your device with quality replacement hardware parts.
We render by our proficient technicians to diagnose, repair and fix your device.
Our skilled technicians will conduct troubleshooting services in order to check the performance of your device.
Overheating devices? That usually occurs after intensive usage of your equipment. By removing unwanted particles, your device will be able to receive the ventilation that is required for it to perform to the best of its ability.
Over the Phone Technical Support
Our customer service specialists provide over the phone technical support at 6586 7788.
1-Time Warranty Ownership Transfer
We allow the transfer of warranty ownership from one person to another, over the same device within the warranty period.
Digital Warranty Record
Customers’ records are kept in our online database for ease of retrieval and tracking.
Repair or replacement services of this plan will be brought forward in queue. Followed by service requests of STANDARD and PREMIUM Plan holders.
1-to-1 Exchange (Beyond Repair)
If your device is deemed beyond economic repair, you will be compensated with an equivalent replacement model where the value will not exceed the original purchase price.
Loan Unit (Subjected to availability)*
We provide loan devices for laptops that require prolonged retainment at our service centers. This programme is only applicable if your it requires a longer waiting time.
This service is only applicable for Notebooks.
1-Time Battery Replacement*
Battery replacement can only be claimed once during the 1st year of the manufacturer’s warranty if the maximum capacity of your battery falls below 80% of the original maximum capacity.
Battery Replacement is only applicable for Notebooks.
1-Time Cracked Screen Replacement**
This plan covers damage to the integrated LCD screen due to any unintentional breakage, drops, falls or other collisions. This does not cover casings/covers.
Cracked Screen Replacement is only applicable for Notebooks, Smartphones, Tablet and Fitness Trackers
1-Time Fire, Theft and Flood Replacement
We will compensate you with a replacement unit equivalent to the purchased price of the original device if it is beyond repair, and complies with the terms and conditions
Power Surge Protection
Power surges may occur due to a sudden spike in the electrical current of your home. We provide power surge protection if your device is deemed as defective.
|Number of Time Claimable||Unlimited till Coverage Value|
|Excess Fees (Per repair service)||No Excess|
|Coverage Duration||24 Months|
*Loan Unit and Battery Replacement is only applicable to Notebooks.
** Cracked Screen Replacement is only applicable to Notebooks, Mobile Phones, Tablets and Fitness Trackers
For the full terms and conditions, click here.
Note: Elite Extended Warranty Plan is only available for purchase, in-stores. Customers who have purchased this plan do not have to register online.