Are you getting the maximum utility from all your favorite devices?
“Do you know”series
The Star Shield ‘Do you know’ series was launched in August 2018, to create brand awareness of our computer and smartphone repair services. A series of 7 short clips, it highlights the day to day issues that users might face with their electronic devices and helps in educating the users to gain a better understanding of the services that are available exclusively for them!
Check your repair status here!
Key in your Service Request (SR) number below to find out your repair statuses.
Please note: If your status shows ‘Pending Parts/Repair’, repair will take an additional 14 working days to complete.
Kindly contact us should you need more information on your repair status.
What people say
Hundreds of satisfied customers
Visited the outlet at Plaza Singapura to fix my surface pro, the staff was very friendly, helpful and knowledgeable. He helped me checked the validity of the warranty and guided me to the process. I had a one to one exchange of the surface pro.
Thank you Kiat and Wong, technical support staff, for helping solve the issue with our Alienware desktop. Very patient and knowledgeable. Appreciate the extra mile service of assisting us and trying to meet our request for quick resolve to the desktop before my son’s enlistment this saturday. It is nice to be served by wonderful staff like Kiat and Wong. Star Shield should be proud to have such dedicated staff. They are true GEMs!
The Star Shield service staff was very helpful in solving my issue! 😀
My Surface Pro had a malfunction and I had to make multiple trips to the service centre. I am glad that I was served by Kiat Wei. Kiat Wei was very patient with all his customers. He kept his cool while dealing with multiple customers and tried his best to solve the customer’s issue.
I walked in to Star Shield’s service centre on 24th Feb morning, and was assisted by James on my PC issue. James helped to facilitate the repair of my PC, answered all my queries and informed me politely to wait for the outcome after consultation with the technician in a few days. On 28th Feb, Technician Wong recommended to add a new SSD without affecting my existing data, which helped solve all my existing PC issue. Thanks to all who made this possible so efficiently.
I was very pleased with the service CSO SKY, from Tampines one Challenger, has provided. He has assisted me with a selection of headphones & also adviced me on choosing the laptop that suited my needs. A very helpful & friendly guy but most importantly, he was very genuine. High recommended service. Thank you so much SKY!
The technician who assisted me was very well mannered, patient, pleasant and knowledgeable! He went an extra mile to satisfy his customers and was willing to go past the closing time to ensure I was completely sorted. He even said I could return to ask questions or seek help if I encountered any Challenges. Hence, I rate Star Shield very highly!
Bugis flagship has an outstanding computer repair service. I am very satisfied with the service provided and will definitely recommend people to come here for a repair service. Thank you for the service, I am truly satisfied.
I came to Star Shield for my laptop repair. The technician ZUL from AMK HUB really went out of his way to help me solve all my outstanding issues with the laptop. This kind of customer services staff is rare and highly commendable. I want to express my appreciation here.