EXTENDED WARRANTY FAQ
Star Shield’s 6-months free Lite Plan provides the basic protection to your devices and is only available during trade shows. The Standard Plan is an upgrade from Lite and provides full protection against manufacture defects. The Premium Plan is an advanced plan that provides similar coverage as the Standard Plan, with an additional Accidental Damage Protection (ADP). Both plans can be bought online. Lastly, the Elite Plan is only available for Challenger’s Value Club Members and can only be purchased in stores. For a full list of the coverage, refer to the coverage chart here.
Lite plan holders are entitled to one-time claim only while Standard, Premium and Elite plan holders are entitled to an unlimited number of claims, until 100% of coverage value.
The Lite plan is only applicable for PC/Notebooks. The Standard and Premium Plan is applicable for all PC/Notebooks, tablets, smartphones and printers. All Microsoft Surface products are only eligible for the Premium Plan. The Elite Plan covers all PC/Notebooks, tablets, smartphones, printers, digital cameras, Wi-Fi routers, IP cameras and fitness trackers.
All of our plans extend your manufacturer’s warranty up to a maximum of 5 years.
You may visit any of our stores with your faulty device, or write to us via email to submit a claim. For desktops above $600, a specialist will be dispatched on-site to your location for collection.
Yes, you can still purchase a plan with us. For products that cost $5000 and above, do contact us so that we can keep in touch with you and advise you with an appropriate quotation.
No, our extended warranty plans do not cover water damages.
You may still upgrade your plan if it is within 7 days of purchase. After 7 days, the plans will not be liable for an upgrade.
We are unable to provide software damage coverage at the moment. However, we are working towards the possibility of a software coverage in the near future.
You may choose to cancel your plan at any time after purchase. Do note that a full refund will be given if cancellation is done within 7 days of purchase. No refund will be given for cancellations done after 7 days of purchase.
Yes, all plan holders can still claim their warranty as we keep a digital record of the plans in our database. You only have to present us with the product serial number of your device.
You can still purchase a plan with us as long as you have not purchased your device for longer than 9 months.
No, our warranty plans are only valid in Singapore.
We will provide a 1-for-1 exchange of an equivalent device should we determine that your device is beyond economic repair. The device may be a new or refurbished unit equivalent to its performance and reliability based on availability.
Corporate coverage is applicable for companies who want to use and register their devices for commercial use.
Our warranty plans only cover defects or damages occurred within Singapore. Alternatively, you may still engage our repair services to repair your devices separately for a fee.
Cosmetic damages are not covered in our warranty plans as they do not affect the functionality of your devices.
REPAIR SERVICES FAQ
Star Shield provides an extensive range of repair and upgrading services for all hardware defects and operating system-based software defects. In addition, we provide data backup and recovery services if you have important information/ software stored within your devices.
You can drop off your devices at any of our Star Shield stores. For Star Shield Extended Warranty customers, you may drop off your device for repair at our Service Centre.
We do not charge consultation fees. There will be a service fee if you choose to send your devices in for a detailed diagnostic with us.
Star Shield takes in a wide variety of models ranging from PC/notebooks to printers. Do contact us via our support hotline or email, or submit a form to enquire about the specific model that you are enquiring.
All our repair services come with a 90-day workmanship guarantee. This means that you can re-send your equipment to us if the diagnosed problem still persists and we will repair it for free of charge.
You are highly encouraged to back up your files and software before sending in your devices as there may be a chance where the files inside may be re-formatted during the repair process. We provide Data Backup and OS Re-installation services to our PREMIUM plan holders for free while other plan holders may also engage in those services for a fee.
We may use original or third-party replacement parts depending on the availability of the requested parts. Should we use third party replacement parts, rest assure that we carefully select and perform quality check on all our parts to ensure that what you are getting is of the best quality.
We take fulfillment time seriously in Star Shield as we understand how much your device means to you. Hence, we always try our best to ensure that it is within a reasonable amount of time. The fulfillment time is unique to each individual case based on the areas of defect. Our technical specialists will contact you once your device is ready for collection.
ACCIDENTAL DAMAGE PROTECTION
All Apple and Android based tablets are eligible for this plan. PC/notebooks with a retail price below $400 are also eligible for this plan.
This plan protects all covered devices (tablets) against screen cracks.
This plan varies from 1 to 2 years depending on the duration you choose. During this coverage period, you are entitled to one-time claim resulted from accidental damages, after which this plan will be fulfilled and terminated upon the service event.
There is a $50 service fee for each claim.