Star Shield Drop off & Collection Service

Drop off & Collection Service

You drop off, we pick up! Boasting a large network of drop off and collection points in selected Challenger stores island wide, we offer greater convenience and wider accessibility to our valued customers. Alternatively, you may visit our service centre located at Science Park 1 for assistance.

Once we have repaired your laptop, we will give you a call to pick up your laptop from your desired location. It is that simple. Here at Star Shield, we take pride in giving our customers the best service.

Terms & Conditions

  1. Star Shield drop off & collection service is applicable for 3rd party repair customers and Star Shield Extended Warranty (SSEW) customers.
  2. Only laptops and mobile phones are eligible for the drop off & collection service.
  3. Customers may drop off their devices at selected Challenger drop off points or Star Shield stores listed below in points 4 and 5 respectively.
  4. The selected Challenger drop off points are IMM, Vivo City, Parkway Parade, Clementi Mall, Changi City Point, Somerset 313, Lot 1 and Suntec City. The opening hours are 11am – 9.30pm daily.
  5. Drop off points include the 8 stores listed above, as well as Star Shield @ Challenger stores. Please click here for the list of Star Shield stores.
  6. A $80 service charge (inclusive of repair and transport) on top of the total bill is applicable for 3rd party repair customers. A $40 pick up fee is applicable for SSEW customers who wish to drop off their devices at the selected Challenger drop off points, this fee cannot be deducted from the SSEW coverage claim.
  7. Depending on the level of repair and availability of parts, repair may take up to 7-14 working days.
  8. After repair, you may collect your device from our Star Shield stores or Main Office. Payment will be made upon collection of your device.
  9. We accept credit or debit payment at our Main Office; only Paynow transfer or Bank transfer is accepted at Star Shield stores.
  10. Our Main Office is located at 89 Science Park Drive, #01-10, The Rutherford Lobby C, Singapore 118261. We are open from Mon-Fri 10am-7pm, and Sat 11am-7pm, closed on Sundays and Public Holidays.